ON THE JOB 1 November The CGL (Citizens Group Liaison) is taking over the job of responding to technical queries from the Cybertown community. Questions of a tech nature will automatically be forwarded to the CGL team. Guaranteed: when you ask a question of the CGL, you'll have a Cybertown CGL Research Assistance on the job and in communication with you within 48 hours in a friendly, timely and professional manner. They'll either answer your query themselves or forward it to those who can.
This is an important change. Cybertown has been moving in the direction of giving the community greater autonomy and responsibility in managing its own affairs, so that they can concentrate on building more new wonderful features. CGL will play a significant part in this by gradually assuming the brunt of the work related to Cybertown Citizen's Support.
In addition to the Top 13 Technical Solutions & Answers available at the top of the Problem Report Form, there's also the CGL website which has answers to frequently asked Cybertown questions and lots more as well. Many thanks to these dedicated and talented Cybertown citizens!